HOW DO I STOP MY KEYPAD FROM BEEPING?


Pressing the # sign on your keypad will temporarily silence a beeping keypad. The most common reason for the audible alert is a loss of power, and the enunciator is programmed to let you know that you have a limited amount of time on a back up battery before the Alarm System will stop functioning.

Watermark Security Inc.

FAQ

MY CODE STOPPED WORKING!


Unless you have had an administrator deleting codes on your system, difficulties are more likely to be due to a keystroke error. Pressing the # sign will clear the computer and a fresh attempt at entering your code should be possible. If, however, there is a yellow trouble light or a message that says "Secure System before Arming", your code is still functional but you will need to address the reason for the trouble status before you will be able to turn the Alarm System on.

WHAT IS THE MINIMUM BUILDING TEMPERATURE REQUIRED TO  AVOID A LOW TEMPERATURE ALARM?


A thermostat should not be set any lower than 50 degrees Fahrenheit or 10 degrees Celsius. Low temperature sensors are factory set to trip at 42-43 degrees Fahrenheit or 4-6 degrees Celsius but the larger the window between the initial building temperature and the alarm trip temperature the better your chances are to find a furnace repair person, or fuel replacement company without the immediate danger of pipes freezing.

CAN I TURN OFF MY PHONE LINE AND HYDRO IN THE WINTER?


As tempting as it is to claw back money from the phone and power company, your Alarm System needs both to operate. Similar to a computer, without power, the brain and peripherals on a security system will be disabled and without a phone line the Alarm System has no way to transmit signals to the monitoring station.

WHAT IS THE DIFFERENCE BETWEEN A PUNCH CODE AND A PASSWORD ID?


A Punch Code is the number you use to turn your Alarm System on and off. A Passcard ID is a password that you need to provide to the monitoring station in the event of an alarm to prove your identity. Without a Passcard ID, the station will automatically dispatch authorities.

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